Have a question about Agape Jewelry? We've put together answers to some of the questions we receive most often. If you can't find what you're looking for, please contact us and our customer service team will be happy to help.
Orders
How do I place an order?
Shopping with Agape Jewelry is easy. Browse our collections, select the jewelry you'd like to purchase, choose any available options, and add the item to your cart. When you're ready, proceed to checkout and follow the instructions to complete your order.
Once your order has been successfully placed, you'll receive an order confirmation by email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [agapebeauty1204@gmail.com].
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after an order has been processed or shipped.
How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email with your tracking information, when available.
You can use the tracking number in the email to check the status of your shipment.
Please allow up to [24–48 hours] for tracking information to become active after your order has shipped.
Shipping
How long does shipping take?
Orders are typically processed within [1–3 business days]. After your order has shipped, standard delivery typically takes [3–7 business days].
Please keep in mind that delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather, and other circumstances.
For more information, please see our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on orders of $[50] or more.
For orders below the free-shipping threshold, applicable shipping costs will be displayed at checkout before you complete your purchase.
Do you ship internationally?
At this time, we ship within the United States only. We do not currently offer international shipping.
Products
What materials are your jewelry made from?
Our jewelry is made from the materials specified on each individual product page.
Because materials can vary from one piece to another, we recommend checking the product description and specifications before purchasing. If you have questions about a particular item, please contact us and we'll be happy to provide more information.
Is your jewelry waterproof?
Water resistance can vary depending on the specific jewelry piece and its materials or finish.
Unless a product is specifically described as waterproof or water-resistant, we recommend keeping your jewelry away from water, swimming pools, salt water, perfumes, lotions, and harsh chemicals to help maintain its appearance and finish.
Please refer to the individual product description for specific care recommendations.
Is your jewelry hypoallergenic?
Hypoallergenic properties can vary depending on the materials used in each piece.
Please check the materials listed on the individual product page if you have concerns about metal sensitivities. If you have questions about a specific piece, please contact us before purchasing.
How should I care for my jewelry?
To keep your Agape Jewelry looking beautiful, we recommend:
- Keeping jewelry away from water and excessive moisture
- Removing jewelry before swimming, showering, or exercising
- Applying perfume, lotion, and other beauty products before putting on your jewelry
- Avoiding contact with harsh chemicals and cleaning products
- Storing jewelry in a clean, dry place when not in use
- Keeping individual pieces separated to help prevent scratches and tangling
- Gently wiping jewelry with a soft, dry cloth after wearing it
Proper care can help maintain the appearance and longevity of your jewelry.
Returns & Refunds
What is your return policy?
We accept eligible returns within [30 days] of delivery.
Returned items generally must be unused, unworn, undamaged, and in their original condition and packaging.
Some items may not be eligible for return. Please review our Return & Refund Policy for complete details.
How do I return an item?
To request a return, please contact us at [agapebeauty1204@gmail.com] and include your order number, the item you would like to return, and the reason for the return.
Our customer service team will review your request and provide return instructions if your order is eligible.
Please do not send an item back before receiving return instructions from us.
What happens if my jewelry arrives damaged?
We're sorry if your order arrives damaged. Please contact us at [agapebeauty1204@gmail.com] within [7 days] of delivery and provide your order number along with photos of the damaged jewelry and packaging.
We'll review the issue and work with you to find an appropriate solution, which may include a replacement, exchange, or refund.
Can I exchange an item?
We currently do not offer direct exchanges. If you would like a different item, you may return the eligible original item according to our Return & Refund Policy and place a new order.
Still Have Questions?
We're here to help.
If you have a question that isn't answered here, please contact us at [agapebeauty1204@gmail.com] and our customer service team will be happy to assist you.
Agape Jewelry Customer Care