Shipping Information
At Agape Jewelry, we want your shopping experience to be simple from the moment you place your order until your jewelry arrives at your door. Below you'll find information about our order processing, shipping methods, delivery times, and tracking.
Where We Ship
We currently ship orders to customers within the United States.
If we expand our shipping destinations in the future, we will update this policy accordingly.
Order Processing
Orders are typically processed and prepared for shipment within [2 business days] after the order is placed.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time is separate from shipping time.
Estimated Delivery Time
Once your order has been shipped, estimated delivery typically takes [3–7 business days], depending on your location and the shipping method selected at checkout.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier issues, holidays, or other circumstances beyond our control.
Shipping Methods
We offer the following shipping option(s):
- Standard Shipping: Estimated delivery of [3–7 business days]
- Expedited Shipping: let us know if you need expedited shipping.
Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the shipping method and destination.
Free Standard Shipping: We offer free standard shipping on orders of $50 or more.
Orders below the free-shipping threshold will be charged the applicable shipping fee shown at checkout.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information, when available.
You can use the tracking number provided in your shipping confirmation to follow the progress of your package.
Please allow up to [24 hours] for tracking information to become active after your order has been shipped.
Lost, Delayed, or Damaged Packages
We carefully prepare and package every order before shipment. Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package appears to be delayed, please first check the tracking information provided by the carrier. If the tracking information has not updated for an extended period or indicates that your package may be lost, please contact us at [agapebeauty1204@gmail.com] and include your order number.
If your package arrives damaged, please contact us as soon as possible and provide your order number along with photos of the damaged package and jewelry. We will review the situation and work with you to determine the appropriate solution.
Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your order.
If you notice that your shipping address is incorrect, contact us as soon as possible at [agapebeauty1204@gmail.com]. While we will do our best to help, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Agape Jewelry is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
International Shipping
At this time, we do not offer international shipping. We currently ship within the United States only.
Questions About Your Order?
If you have any questions about shipping or your order, please contact us at [agapebeauty1204@gmail.com]. We're happy to help.