Our Return Policy
At Agape Jewelry, we want you to love your purchase. If you're not completely satisfied with your order, we're happy to accept eligible returns in accordance with the policy below.
Return Window
You may request a return within [30 days] of the date your order was delivered.
To be eligible for a return, you must contact us within the applicable return period and follow the return instructions provided by our customer service team.
Eligible Items
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Be returned with the original packaging, when applicable
- Include all original accessories, tags, or promotional materials, if applicable
- Not show signs of damage, wear, alteration, or misuse
We reserve the right to decline a return if an item does not meet these requirements.
How to Start a Return
To request a return, please contact us at [agapebeauty1204@gmail.com] and provide:
- Your name
- Order number
- Item(s) you would like to return
- Reason for the return
Our customer service team will review your request and provide return instructions if your item is eligible.
Please do not send an item back before receiving return instructions from us, as an unauthorized return may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used to place the order.
Please allow [5–10 business days] for your refund to be processed after your return has been approved. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Exchanges
If you would like to exchange an eligible item, please contact us at [agapebeauty1204@gmail.com].
- We do not offer direct exchanges. Customers may return the original item and place a new order for the desired item.
If the replacement item has a different price, any applicable price difference will be handled before the exchange is completed.
Damaged, Defective, or Incorrect Items
We carefully inspect and package orders before they are shipped. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [7 days] of delivery.
Please include your:
- Order number
- Description of the issue
- Photos of the item
- Photos of the packaging, if applicable
After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn or used
- Items showing signs of damage, alteration, or misuse
- Items returned without their original packaging when packaging is required
- Gift cards
For hygiene and safety reasons, certain earrings or other personal-use jewelry items may be non-returnable once opened or worn. Please review the product listing or contact us before purchasing if you have questions about the return eligibility of a specific item.
Final Sale Items
Items marked as Final Sale at the time of purchase are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Questions About Returns?
If you have any questions about our return or refund policy, please contact us at [agapebeauty1204@gmail.com]. We're happy to help.